When reality does not match the manifest, documentation wins. Photos at pickup, signed handoffs, and timestamped messages preserve good faith on both sides.

First steps

Notify support with lot ID, photos, and the specific variance-weight, grade, or temperature. Vague complaints slow resolution.

Paper trails turn arguments into adjustments.

Prevention

Verify seal numbers and case counts before the truck leaves; catching issues dock-side is cheaper than retail rework.